Job Title: Support Mentor

Location: Royal Borough of Kensington and Chelsea (RBKC) - Please note that unfortunately this service does not have step free access

Salary: £28,800 (Full Time Annual Equivalent)

Shift Pattern: Fixed Term Contract starting January until beginning of September. 37.5 hours per week Monday to Friday on a rota 09:00 - 17:00. You may be required to work outside these hours as per service and resident requirements, including bank holidays.

About the Role

We're hiring a Support Mentor to join our team based in Kensington and Chelsea. Our supported accommodation service provides person-centred support to adults with complex needs, helping them maintain their tenancy, develop independent living skills, improve wellbeing, and achieve their personal goals. The successful candidate will join a supportive and collaborative team within a fast-paced, rewarding environment where they can make a meaningful difference to residents' lives.

As a Support Mentor, you will identify individual resident needs, and provide person centred, tailored support to residents to help them overcome their personal challenges and achieve their goals. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.

Key Responsibilities Include:

Support residents who may be facing challenges with homelessness and multiple complex needs
Create tailored support plans through one to one sessions, group sessions, and multi agency meetings
Support residents to build skills and confidence to build confidence to move towards independent living
Monitor residents’ wellbeing, carrying out regular welfare checks, and responding to any incidents or emergencies.
Plan and deliver activities to engage residents with other people, communities, and opportunities. This may include days out the service and in service activities
Keep support plans updated on our online portals as appropriate

About You

We're looking for a passionate individual who understands the needs of our residents including homelessness, mental health, substance use, or a wide variety of multiple complex needs. You will be a self motivated individual who is able to be proactive in managing your own time during busy or quiet periods to ensure productivity. You will be able to work collaboratively as part of a team, and will have alignment with our SIG values. You will be keen to support our residents to achieve their individual goals and support them to be the best versions of themselves.

Previous professional or lived experience supporting people who have multiple complex needs
Ability to engage with people from different backgrounds, build rapport, and empower them to achieve their personal goals
Ability to show empathy and compassion and the different challenges people face; ability to come up with creative solutions to support them in their journey
Ability to use, learn and adapt to IT at an intermediate level, including Microsoft and other software programs
Ability and willingness to show flexibility of working patterns, responding to the needs of the service and residents
Understanding of the different needs people with multiple and complex needs have and be aware of the social marginalisation that can be attached to people who face personal challenges
Alignment with our values of Ambition, Empowerment, Inclusivity, and Transparency

Please refer to the JDPS attached for more details on the vacancy and our requirements/key criteria.

What we Offer

25 days (Full time equivalent) annual leave, increasing with the length of service
Employer Pension Contribution
Eligibility to register with Blue Light Discount Card
Access to discounted tickets for music events, shows, sports and more
Reflective Practice regular sessions with a therapist provided by an external provider to support Mental Health and Wellbeing at work
Training and Development, including access to courses, upskilling, and progression plans
Employee Assistance Programme, including counselling
Life Assurance Scheme
Cycle-to-work scheme
Annual Staff Awards
EDI Ambassador programme

About Social Interest Group (SIG)

SIG is a not-for-profit organisation providing thousands of people with good-quality support and care in residential, drop-in centres, community floating support settings, probation settings, and hospitals. We do so across London, Brighton, Bedfordshire, Luton, Kent and Liverpool. Our goal is to transform lives through empowering change.

We believe good care and support improves lives with the vision to create healthier, safer, and more inclusive communities. Join us on our mission to empower independence through trauma-informed solutions and dynamic partnerships that keep people out of prison, out of hospital, and off the streets.
Want to know how we work? Watch our short Theory of Change video to see how we support people towards a brighter future: Theory of Change Further details can be found on our website here: Theory of Change - Social Interest Group - Social Interest Group.

Additional Information

Please note that this job advert may close early due to screening applications on an ongoing basis. We advise applying as soon as possible for your application to be taken into consideration at the early stages.

Please note that as part of our process, we complete an enhanced DBS check, some roles may require further vetting. We encourage applicants from all backgrounds. If you have any questions regarding this, please contact us on the details below.

For Recruitment related enquiries, or if you need support with making your application for example due to learning needs or a disability, please email recruitment@socialinterestgroup.org.uk or call our central office on 020 3668 9270 to request a call back. Please note that this will take you through to our Central Administration team, who will then communicate your enquiry with us and we will arrange to call you back.

Unfortunately, we are unable to provide sponsorship, please ensure you have full right to work in the UK prior to applying to our positions.

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